Chatwoot

Troubleshooting

If requests fail, run zero doctor check-connector --env-name CHATWOOT_TOKEN or zero doctor check-connector --url https://app.chatwoot.com/api/v1/profile --method GET

How to Use

All examples use the Application API with user access token.

1. Create a Contact

Create a new contact in your account:

Write to /tmp/chatwoot_request.json:

{
  "inbox_id": 1,
  "name": "John Doe",
  "email": "john@example.com",
  "phone_number": "+1234567890",
  "identifier": "customer_123",
  "additional_attributes": {
    "company": "Acme Inc",
    "plan": "premium"
  }
}

Then run:

curl -s -X POST "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/contacts" -H "api_access_token: $CHATWOOT_TOKEN" -H "Content-Type: application/json" -d @/tmp/chatwoot_request.json

2. Search Contacts

Search contacts by email, phone, or name:

curl -s -X GET "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/contacts/search?q=john@example.com" -H "api_access_token: $CHATWOOT_TOKEN" | jq '.payload[] | {id, name, email}'

3. Get Contact Details

Get a specific contact by ID. Replace <contact-id> with the actual contact ID from the "Search Contacts" or "Create a Contact" response:

curl -s -X GET "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/contacts/<contact-id>" -H "api_access_token: $CHATWOOT_TOKEN"

4. Create a Conversation

Create a new conversation with a contact:

Write to /tmp/chatwoot_request.json:

{
  "source_id": "api_conversation_123",
  "inbox_id": 1,
  "contact_id": 123,
  "status": "open",
  "message": {
    "content": "Hello! How can I help you today?"
  }
}

Then run:

curl -s -X POST "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/conversations" -H "api_access_token: $CHATWOOT_TOKEN" -H "Content-Type: application/json" -d @/tmp/chatwoot_request.json

5. List Conversations

Get all conversations with optional filters:

# List open conversations
curl -s -X GET "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/conversations?status=open" -H "api_access_token: $CHATWOOT_TOKEN" | jq '.data.payload[] | {id, status, contact: .meta.sender.name}'

6. Get Conversation Details

Get details of a specific conversation. Replace <conversation-id> with the actual conversation ID from the "List Conversations" or "Create a Conversation" response:

curl -s -X GET "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/conversations/<conversation-id>" -H "api_access_token: $CHATWOOT_TOKEN"

7. Send a Message

Send a message in a conversation. Replace <conversation-id> with the actual conversation ID from the "List Conversations" response:

Write to /tmp/chatwoot_request.json:

{
  "content": "Thank you for contacting us! Let me help you with that.",
  "message_type": "outgoing",
  "private": false
}

Then run:

curl -s -X POST "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/conversations/<conversation-id>/messages" -H "api_access_token: $CHATWOOT_TOKEN" -H "Content-Type: application/json" -d @/tmp/chatwoot_request.json

8. Add Private Note

Add an internal note (not visible to customer). Replace <conversation-id> with the actual conversation ID from the "List Conversations" response:

Write to /tmp/chatwoot_request.json:

{
  "content": "Customer is a VIP - handle with priority",
  "message_type": "outgoing",
  "private": true
}

Then run:

curl -s -X POST "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/conversations/<conversation-id>/messages" -H "api_access_token: $CHATWOOT_TOKEN" -H "Content-Type: application/json" -d @/tmp/chatwoot_request.json

9. Assign Conversation

Assign a conversation to an agent. Replace <conversation-id> with the actual conversation ID and <agent-id> with the agent ID from the "List Agents" response:

Write to /tmp/chatwoot_request.json:

{
  "assignee_id": 1
}

Then run:

curl -s -X POST "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/conversations/<conversation-id>/assignments" -H "api_access_token: $CHATWOOT_TOKEN" -H "Content-Type: application/json" -d @/tmp/chatwoot_request.json

10. Update Conversation Status

Change conversation status (open, resolved, pending). Replace <conversation-id> with the actual conversation ID from the "List Conversations" response:

Write to /tmp/chatwoot_request.json:

{
  "status": "resolved"
}

Then run:

curl -s -X POST "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/conversations/<conversation-id>/toggle_status" -H "api_access_token: $CHATWOOT_TOKEN" -H "Content-Type: application/json" -d @/tmp/chatwoot_request.json

11. List Agents

Get all agents in the account:

curl -s -X GET "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/agents" -H "api_access_token: $CHATWOOT_TOKEN" | jq '.[] | {id, name, email, role, availability_status}'

12. List Inboxes

Get all inboxes (channels) in the account:

curl -s -X GET "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/inboxes" -H "api_access_token: $CHATWOOT_TOKEN" | jq '.payload[] | {id, name, channel_type}'

13. Get Conversation Counts

Get counts by status for dashboard:

curl -s -X GET "https://app.chatwoot.com/api/v1/accounts/$CHATWOOT_ACCOUNT_ID/conversations/meta" -H "api_access_token: $CHATWOOT_TOKEN" | jq '.meta.all_count, .meta.mine_count'

Conversation Status

Status	Description
open	Active conversation
resolved	Closed/completed
pending	Waiting for response
snoozed	Temporarily paused

Message Types

Type	Value	Description
Outgoing	outgoing	Agent to customer
Incoming	incoming	Customer to agent
Private	private: true	Internal note (not visible to customer)

Response Fields

Contact

Field	Description
id	Contact ID
name	Contact name
email	Email address
phone_number	Phone number
identifier	External system ID
custom_attributes	Custom fields

Conversation

Field	Description
id	Conversation ID
inbox_id	Channel/inbox ID
status	Current status
assignee	Assigned agent
contact	Customer info

Message

Field	Description
id	Message ID
content	Message text
message_type	incoming/outgoing
private	Is internal note
status	sent/delivered/read/failed

Guidelines

1. Get API token from Profile Settings: Log into Chatwoot → Profile → Access Token
2. Account ID is in URL: Look at /app/accounts/{id}/... in your browser
3. Inbox ID is required: Get inbox IDs first with the list inboxes endpoint
4. Use source_id for conversations: Required to create conversations via API
5. Private messages: Set private: true for internal notes
6. Cloud only: This skill uses the Chatwoot Cloud API at https://app.chatwoot.com
7. Webhooks recommended: Use webhooks for real-time updates instead of polling