Summary
This is a comprehensive customer service framework built for Xiaohongshu's Chinese market, covering everything from pre-sale inquiries to post-purchase follow-ups. It gives you specific response templates for common scenarios like shipping delays, product complaints, and refund requests, all structured around quick response times and empathy-first language. The guide includes decision trees for problem classification, suggested compensation strategies, and even customer database schemas for personalization. What stands out is the emphasis on exceeding expectations rather than just solving problems, like offering double compensation for complaints or proactive check-ins at 3, 7, and 30 days post-purchase. It's unusually detailed with actual Chinese phrases and cultural context baked in.
Install to Claude Code
npx -y skills add vivy-yi/xiaohongshu-skills --skill customer-service --agent claude-codeInstalls into .claude/skills of the current project.
Keep your Mac awake while Claude Code and 40+ AI agents run. Sleeps when they're idle.
One time payment $9 →
Integrate web data into your AI product. One API to scrape website & brand data.
Get API Key Now →
Agent, run crypto. Access onchain data & trade routes via 1inch.
Install now →
On Capafy, your Skill runs online 24/7 as an agent product, and you get paid every time someone uses it.
Start earning →
Files
SKILL.md
Select a file.
Featured
Keep your Mac awake while Claude Code and 40+ AI agents run. Sleeps when they're idle.
One time payment $9 →Integrate web data into your AI product. One API to scrape website & brand data.
Get API Key Now →Agent, run crypto. Access onchain data & trade routes via 1inch.
Install now →On Capafy, your Skill runs online 24/7 as an agent product, and you get paid every time someone uses it.
Start earning →First SeenJun 3, 2026
