Customer Journey Mapping Workshop

This is an interactive workshop facilitator that walks you through building a customer journey map using the Nielsen Norman Group framework. It asks adaptive questions about your persona, scenario, journey phases, actions, emotions, and pain points, then outputs a visual map with improvement opportunities. Best for discovery work when you need to align cross-functional teams on where the customer experience breaks down. It's not a feature roadmap or service blueprint. The skill expects you to bring research artifacts like interview notes, support tickets, or analytics data, then guides you through 5 questions with numbered options at each step. Useful when you're starting retention work or need a shared mental model across product, design, and support teams.

Install to Claude Code

npx -y skills add deanpeters/product-manager-skills --skill customer-journey-mapping-workshop --agent claude-code