Ticket Triage

Turns support tickets into structured triage assessments with priority, routing, and a draft response. It categorizes issues across nine types (bug, how-to, feature request, billing, etc.), assigns P1-P4 priority based on impact and urgency, checks for duplicates in your knowledge base, and recommends which team should handle it. The workflow is thorough without being bureaucratic: it parses what the customer is actually experiencing, flags escalation triggers, and generates both a triage summary and a suggested first response. Good for teams that want consistent ticket handling without needing a separate triage specialist, or when you're trying to get new support agents up to speed on priority frameworks.

Install to Claude Code

npx -y skills add anthropics/knowledge-work-plugins --skill ticket-triage --agent claude-code