Kb Article

Turns support tickets and recurring questions into publishable knowledge base articles with proper structure and search optimization. It pulls from your ticket system if you reference a number, checks for existing articles to avoid duplicates, and picks the right template based on what you're documenting: how-to, troubleshooting, FAQ, known issue, or reference. The real value is in the searchability layer. It writes titles and opening sentences using customer language instead of internal jargon, includes exact error messages people will copy-paste into search, and adds the synonyms and alternate phrasings that actually match how users describe problems. Saves the back-and-forth of drafting something technical, then rewriting it so customers can find it.

Install to Claude Code

npx -y skills add anthropics/knowledge-work-plugins --skill kb-article --agent claude-code