Draft Response

Takes a situation description and drafts a customer-facing response, whether you're answering a product question, handling an escalation, delivering bad news about delays, or dealing with billing issues. It pulls context from email threads, chat history, CRM, and support tickets if connected, then generates a complete draft with tone guidance, internal notes on risks and follow-ups, and specific suggestions for what to verify before sending. The workflow is thorough, maybe more than you need for quick replies, but when you're stuck on how to tell a customer their feature request isn't happening or respond to a two-day outage, having structure around tone, specificity, and ownership helps. Includes detailed best practices on communication length, formality adjustments, and when to be celebratory versus candid.

Install to Claude Code

npx -y skills add anthropics/knowledge-work-plugins --skill draft-response --agent claude-code