Summary
Connects Claude to the Pylon customer support platform with full CRUD operations across accounts, contacts, issues, teams, and tags. You get search and filtering on accounts, contacts, and issues, plus issue-specific actions like snoozing tickets, managing followers, and redacting messages. Requires a Pylon API token with admin access. Useful when you want Claude to help triage support queues, update customer records, create tickets from conversations, or pull context from your Pylon data without switching windows. Covers the core Pylon API surface including organization details and team management.
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Tools
Public tool metadata for what this MCP can expose to an agent.
29 tools
pylon_get_meGet current user information from Pylon. Returns your user profile including name, email, role, and permissions. Use this to verify your authentication and see what access level you have.
Get current user information from Pylon. Returns your user profile including name, email, role, and permissions. Use this to verify your authentication and see what access level you have.
No parameter schema in public metadata yet.
pylon_get_contactsGet customer contacts from Pylon. Use this to find customers who have submitted support tickets or inquiries. Returns contact details like name, email, company, and contact history.2 params
Get customer contacts from Pylon. Use this to find customers who have submitted support tickets or inquiries. Returns contact details like name, email, company, and contact history.
Parameters* required
limitnumberMaximum number of contacts to return (1-100). Default is 20. Example: 50
searchstringSearch contacts by name, email, or company. Examples: "john@example.com", "Acme Corp", "John Smith"
pylon_create_contactCreate a new customer contact in Pylon. Use this when adding a new customer who will submit support requests or access your customer portal.3 params
Create a new customer contact in Pylon. Use this when adding a new customer who will submit support requests or access your customer portal.
Parameters* required
namestringFull name of the contact. Example: "Sarah Johnson"
emailstringContact email address. Must be valid email format. Example: "sarah@company.com"
portal_rolestringRole in customer portal: "admin", "member", "viewer". Determines access level. Example: "member"
pylon_get_issuesGet support issues/tickets from Pylon. Returns a list of customer support requests with details like title, status, priority, and assigned team member. Use this to see your workload or find specific issues.3 params
Get support issues/tickets from Pylon. Returns a list of customer support requests with details like title, status, priority, and assigned team member. Use this to see your workload or find specific issues.
Parameters* required
limitnumberMaximum number of issues to return (1-100). Default is 50. Example: 25
statusstringFilter by issue status. Options: "open", "in_progress", "pending", "resolved", "closed". Example: "open"
assigneestringFilter by assigned team member. Use email or user ID. Examples: "john@support.com", "user_123"
pylon_create_issueCreate a new support issue/ticket in Pylon. Use this to log customer problems, bug reports, or feature requests that need to be tracked and resolved.5 params
Create a new support issue/ticket in Pylon. Use this to log customer problems, bug reports, or feature requests that need to be tracked and resolved.
Parameters* required
titlestringBrief title describing the issue. Examples: "Login page not loading", "Cannot upload files", "Billing question"
statusstringInitial status: "open", "in_progress", "pending", "resolved", "closed". Usually "open" for new issues. Example: "open"
assigneestringTeam member to assign (optional). Use email or user ID. Example: "support@company.com"
prioritystringPriority level: "low", "medium", "high", "urgent". Example: "high"
descriptionstringDetailed description of the issue, including steps to reproduce and impact. Example: "User reports that clicking login button shows error message. Affects all Chrome users on Windows."
pylon_get_knowledge_basesGet all knowledge bases from Pylon. Knowledge bases contain help articles, FAQs, and documentation that customers can access. Returns list of available knowledge bases with their names and article counts.
Get all knowledge bases from Pylon. Knowledge bases contain help articles, FAQs, and documentation that customers can access. Returns list of available knowledge bases with their names and article counts.
No parameter schema in public metadata yet.
pylon_get_knowledge_base_articlesGet help articles from a specific knowledge base. Use this to find existing documentation that might help resolve customer issues or to see what self-service content is available.1 params
Get help articles from a specific knowledge base. Use this to find existing documentation that might help resolve customer issues or to see what self-service content is available.
Parameters* required
knowledge_base_idstringID of the knowledge base to get articles from. Get this from pylon_get_knowledge_bases first. Example: "kb_123abc"
pylon_create_knowledge_base_articleCreate a new help article in a knowledge base. Use this to add new documentation, FAQs, or troubleshooting guides that customers can access for self-service support.3 params
Create a new help article in a knowledge base. Use this to add new documentation, FAQs, or troubleshooting guides that customers can access for self-service support.
Parameters* required
titlestringArticle title that clearly describes the topic. Examples: "How to Reset Your Password", "Troubleshooting Login Issues", "Billing FAQ"
contentstringFull article content in markdown or HTML format. Include step-by-step instructions, screenshots, and links. Example: "## Steps to Reset Password
1. Go to login page
2. Click Forgot Password..."
knowledge_base_idstringID of the knowledge base to add article to. Example: "kb_123abc"
pylon_get_teamsGet all support teams from Pylon. Teams are groups of support agents that handle different types of issues (e.g., Technical, Billing, Sales). Returns team names, member counts, and specializations.
Get all support teams from Pylon. Teams are groups of support agents that handle different types of issues (e.g., Technical, Billing, Sales). Returns team names, member counts, and specializations.
No parameter schema in public metadata yet.
pylon_get_teamGet detailed information about a specific support team. Returns team members, their roles, current workload, and team performance metrics.1 params
Get detailed information about a specific support team. Returns team members, their roles, current workload, and team performance metrics.
Parameters* required
team_idstringID of the team to get details for. Get this from pylon_get_teams first. Example: "team_456def"
pylon_create_teamCreate a new support team in Pylon. Use this to organize support agents into specialized groups for handling different types of customer issues (e.g., Technical Support, Billing, Enterprise accounts).3 params
Create a new support team in Pylon. Use this to organize support agents into specialized groups for handling different types of customer issues (e.g., Technical Support, Billing, Enterprise accounts).
Parameters* required
namestringTeam name that describes their specialization. Examples: "Technical Support", "Billing Team", "Enterprise Support", "Level 2 Support"
membersarrayArray of user IDs or emails of team members. Example: ["john@company.com", "user_123", "sarah@company.com"]
descriptionstringDescription of team responsibilities and expertise. Example: "Handles complex technical issues, API questions, and integration support"
pylon_get_accountsGet all customer accounts from Pylon. Accounts represent companies or organizations that use your service. Returns account details like company name, subscription level, and contact information.
Get all customer accounts from Pylon. Accounts represent companies or organizations that use your service. Returns account details like company name, subscription level, and contact information.
No parameter schema in public metadata yet.
pylon_get_accountGet detailed information about a specific customer account. Returns company details, subscription info, billing status, and associated contacts and issues.1 params
Get detailed information about a specific customer account. Returns company details, subscription info, billing status, and associated contacts and issues.
Parameters* required
account_idstringID of the account to get details for. Get this from pylon_get_accounts or customer records. Example: "acc_789xyz"
pylon_search_usersSearch for team members and support agents in Pylon. Use this to find colleagues by name, email, or department when assigning issues or checking availability.1 params
Search for team members and support agents in Pylon. Use this to find colleagues by name, email, or department when assigning issues or checking availability.
Parameters* required
querystringSearch term to find users by name, email, or department. Examples: "john", "support@company.com", "technical team"
pylon_get_usersGet all team members and support agents in your Pylon workspace. Returns user profiles including names, roles, teams, and availability status.
Get all team members and support agents in your Pylon workspace. Returns user profiles including names, roles, teams, and availability status.
No parameter schema in public metadata yet.
pylon_search_contactsSearch for customer contacts in Pylon by name, email, company, or other details. Use this to quickly find a specific customer when you need to view their information or create an issue for them.1 params
Search for customer contacts in Pylon by name, email, company, or other details. Use this to quickly find a specific customer when you need to view their information or create an issue for them.
Parameters* required
querystringSearch term to find contacts. Can search by name, email, company, or phone. Examples: "alice@example.com", "Acme Corporation", "John Smith", "+1-555-0123"
pylon_search_issuesSearch for support issues/tickets in Pylon by keywords, customer name, or issue content. Use this to find related issues, check for duplicates, or research similar problems.2 params
Search for support issues/tickets in Pylon by keywords, customer name, or issue content. Use this to find related issues, check for duplicates, or research similar problems.
Parameters* required
querystringSearch term to find issues. Can search in titles, descriptions, and customer names. Examples: "login error", "billing question", "API timeout", "John Smith"
filtersobjectAdditional filters as key-value pairs. Examples: {"status": "open", "priority": "high"}, {"assignee": "john@company.com", "created_after": "2024-01-01"}
pylon_get_issueGet complete details of a specific support issue/ticket. Returns full issue information including title, description, status, priority, assignee, customer info, and conversation history.1 params
Get complete details of a specific support issue/ticket. Returns full issue information including title, description, status, priority, assignee, customer info, and conversation history.
Parameters* required
issue_idstringID of the issue to retrieve. Get this from pylon_get_issues or pylon_search_issues. Example: "issue_abc123"
pylon_update_issueUpdate an existing support issue/ticket. Use this to change status (e.g., mark as resolved), reassign to different team members, update priority, or modify details as you work on the issue.6 params
Update an existing support issue/ticket. Use this to change status (e.g., mark as resolved), reassign to different team members, update priority, or modify details as you work on the issue.
Parameters* required
titlestringNew title for the issue. Example: "RESOLVED: Login page not loading"
statusstringNew status: "open", "in_progress", "pending", "resolved", "closed". Example: "resolved"
assigneestringNew assignee email or user ID. Example: "tech-lead@company.com"
issue_idstringID of the issue to update. Example: "issue_abc123"
prioritystringNew priority level: "low", "medium", "high", "urgent". Example: "medium"
descriptionstringUpdated description with new information or resolution details. Example: "Fixed CSS conflict causing login button to not render properly."
pylon_snooze_issueTemporarily hide an issue until a future date/time. Use this for issues that cannot be worked on now but need follow-up later (e.g., waiting for customer response, scheduled maintenance, feature release).2 params
Temporarily hide an issue until a future date/time. Use this for issues that cannot be worked on now but need follow-up later (e.g., waiting for customer response, scheduled maintenance, feature release).
Parameters* required
untilstringDate and time when issue should reappear (ISO 8601 format). Examples: "2024-01-15T09:00:00Z" (specific date/time), "2024-01-20T00:00:00Z" (beginning of day)
issue_idstringID of the issue to snooze. Example: "issue_abc123"
pylon_get_issue_messagesGet the conversation history for a specific support issue. Returns all messages between customer and support team, including timestamps and sender information. Use this to understand the context and progress of an issue.1 params
Get the conversation history for a specific support issue. Returns all messages between customer and support team, including timestamps and sender information. Use this to understand the context and progress of an issue.
Parameters* required
issue_idstringID of the issue to get messages for. Example: "issue_abc123"
pylon_create_issue_messageAdd a new message/reply to a support issue conversation. Use this to respond to customers, add internal notes, or provide updates on issue progress.2 params
Add a new message/reply to a support issue conversation. Use this to respond to customers, add internal notes, or provide updates on issue progress.
Parameters* required
contentstringMessage text to send. Can include formatting and links. Examples: "Hi John, I've escalated this to our dev team. You should see a fix by tomorrow.", "**Internal note:** This appears to be related to the server migration last week."
issue_idstringID of the issue to add message to. Example: "issue_abc123"
pylon_get_tagsGet all available tags for categorizing issues and contacts. Tags help organize and filter support tickets by topic, urgency, or type (e.g., "bug", "feature-request", "billing", "urgent").
Get all available tags for categorizing issues and contacts. Tags help organize and filter support tickets by topic, urgency, or type (e.g., "bug", "feature-request", "billing", "urgent").
No parameter schema in public metadata yet.
pylon_create_tagCreate a new tag for categorizing issues and contacts. Use this to add new categories that help organize and filter your support tickets effectively.2 params
Create a new tag for categorizing issues and contacts. Use this to add new categories that help organize and filter your support tickets effectively.
Parameters* required
namestringTag name that describes the category. Examples: "billing-question", "feature-request", "bug-report", "urgent", "enterprise-customer"
colorstringColor for the tag in hex format or color name. Examples: "#FF0000", "red", "#00AA00", "blue"
pylon_get_ticket_formsGet all ticket submission forms available to customers. Forms define what information customers provide when creating new support requests (e.g., bug report form, billing inquiry form).
Get all ticket submission forms available to customers. Forms define what information customers provide when creating new support requests (e.g., bug report form, billing inquiry form).
No parameter schema in public metadata yet.
pylon_create_ticket_formCreate a new ticket submission form for customers. Use this to customize what information customers provide when creating different types of support requests (bug reports, feature requests, billing questions).3 params
Create a new ticket submission form for customers. Use this to customize what information customers provide when creating different types of support requests (bug reports, feature requests, billing questions).
Parameters* required
namestringForm name that describes its purpose. Examples: "Bug Report Form", "Billing Inquiry", "Feature Request", "Technical Support"
fieldsarrayArray of form field objects defining what information to collect. Example: [{"type": "text", "name": "summary", "required": true}, {"type": "textarea", "name": "steps_to_reproduce"}, {"type": "select", "name": "browser", "options": ["Chrome", "Firefox", "Safari"]}]
descriptionstringDescription shown to customers explaining when to use this form. Example: "Use this form to report bugs or technical issues with our software."
pylon_get_webhooksGet all configured webhooks in Pylon. Webhooks automatically send notifications to external systems when events occur (e.g., new issues created, status changes, messages added).
Get all configured webhooks in Pylon. Webhooks automatically send notifications to external systems when events occur (e.g., new issues created, status changes, messages added).
No parameter schema in public metadata yet.
pylon_create_webhookCreate a new webhook to automatically notify external systems when events occur in Pylon. Use this to integrate with Slack, Discord, email systems, or custom applications.3 params
Create a new webhook to automatically notify external systems when events occur in Pylon. Use this to integrate with Slack, Discord, email systems, or custom applications.
Parameters* required
urlstringHTTPS URL where webhook payloads will be sent. Must be publicly accessible. Examples: "https://hooks.slack.com/services/...", "https://api.myapp.com/webhooks/pylon"
activebooleanWhether webhook should start active immediately. Default is true. Example: true
eventsarrayArray of events to trigger webhook. Examples: ["issue.created", "issue.updated", "issue.resolved"], ["message.created"], ["contact.created", "team.assigned"]
pylon_delete_webhookDelete an existing webhook to stop sending notifications to an external system. Use this when removing integrations or cleaning up unused webhooks.1 params
Delete an existing webhook to stop sending notifications to an external system. Use this when removing integrations or cleaning up unused webhooks.
Parameters* required
webhook_idstringID of the webhook to delete. Get this from pylon_get_webhooks. Example: "webhook_xyz789"
pylon-mcp
MCP (Model Context Protocol) server for Pylon customer support platform.
Installation
corepack enable
pnpm install
pnpm run build
Configuration
-
Copy the example environment file:
cp .env.example .env -
Edit
.envand add your Pylon API token:PYLON_API_TOKEN=your_api_token_here
You can generate an API token from the Pylon dashboard. Note: Only Admin users can create API tokens.
Usage
With Claude Desktop
Add to your Claude Desktop configuration (~/Library/Application Support/Claude/claude_desktop_config.json on macOS):
{
"mcpServers": {
"pylon": {
"command": "node",
"args": ["--env-file", "/path/to/pylon-mcp/.env", "/path/to/pylon-mcp/dist/index.js"]
}
}
}
With Claude Code
Add to your Claude Code MCP settings:
{
"mcpServers": {
"pylon": {
"command": "node",
"args": ["--env-file", "/path/to/pylon-mcp/.env", "/path/to/pylon-mcp/dist/index.js"]
}
}
}
Available Tools
Organization
pylon_get_organization- Get information about your Pylon organization
Accounts
pylon_list_accounts- List all accounts with paginationpylon_get_account- Get a specific account by IDpylon_create_account- Create a new accountpylon_update_account- Update an existing accountpylon_delete_account- Delete an accountpylon_search_accounts- Search accounts with filters
Contacts
pylon_list_contacts- List all contacts with paginationpylon_get_contact- Get a specific contact by IDpylon_create_contact- Create a new contactpylon_update_contact- Update an existing contactpylon_delete_contact- Delete a contactpylon_search_contacts- Search contacts with filters
Issues
pylon_list_issues- List issues within a time rangepylon_get_issue- Get a specific issue by IDpylon_create_issue- Create a new issue/ticketpylon_update_issue- Update an existing issuepylon_delete_issue- Delete an issuepylon_search_issues- Search issues with filterspylon_snooze_issue- Snooze an issue until a specific timepylon_get_issue_followers- Get issue followerspylon_update_issue_followers- Add/remove issue followers
Messages
pylon_redact_message- Redact a message from an issue
Tags
pylon_list_tags- List all tagspylon_get_tag- Get a specific tag by IDpylon_create_tag- Create a new tagpylon_update_tag- Update an existing tagpylon_delete_tag- Delete a tag
Teams
pylon_list_teams- List all teamspylon_get_team- Get a specific team by IDpylon_create_team- Create a new teampylon_update_team- Update an existing team
Requirements
- Node.js 24+
- Pylon API token (Admin access required)
License
MIT
Featured
Keep your Mac awake while Claude Code and 40+ AI agents run. Sleeps when they're idle.
One time payment $9 →Integrate web data into your AI product. One API to scrape website & brand data.
Get API Key Now →Agent, run crypto. Access onchain data & trade routes via 1inch.
Install now →On Capafy, your Skill runs online 24/7 as an agent product, and you get paid every time someone uses it.
Start earning →