Summary
Connects Claude to Freshdesk's API v2 for helpdesk operations. You get five tools: list and search tickets by status or priority, pull full ticket details including conversations and attachments, and manage contacts with their associated ticket history. Runs through Pipeworx's gateway as a streamable HTTP transport, so you can either use it standalone or as part of their broader 250+ data source offering. The ask_pipeworx wrapper lets you skip manual tool calls and just ask questions in plain English. Useful when you need Claude to triage support queues, pull customer context during conversations, or surface ticket patterns without leaving your editor.
Keep your Mac awake while Claude Code and 40+ AI agents run. Sleeps when they're idle.
One time payment $9 →
Integrate web data into your AI product. One API to scrape website & brand data.
Get API Key Now →
Agent, run crypto. Access onchain data & trade routes via 1inch.
Install now →
On Capafy, your Skill runs online 24/7 as an agent product, and you get paid every time someone uses it.
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mcp-freshdesk
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Part of Pipeworx — an MCP gateway connecting AI agents to 673+ live data sources.
Tools
| Tool | Description |
|---|---|
freshdesk_list_tickets | List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester. |
freshdesk_get_ticket | Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes. |
freshdesk_search_tickets | Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority. |
freshdesk_list_contacts | List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination. |
freshdesk_get_contact | Get full contact details by ID including name, email, phone, company, address, and ticket history. |
Quick Start
Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):
{
"mcpServers": {
"freshdesk": {
"url": "https://gateway.pipeworx.io/freshdesk/mcp"
}
}
}
Or connect to the full Pipeworx gateway for access to all 673+ data sources:
{
"mcpServers": {
"pipeworx": {
"url": "https://gateway.pipeworx.io/mcp"
}
}
}
Using with ask_pipeworx
Instead of calling tools directly, you can ask questions in plain English:
ask_pipeworx({ question: "your question about Freshdesk data" })
The gateway picks the right tool and fills the arguments automatically.
More
License
MIT
Featured
Keep your Mac awake while Claude Code and 40+ AI agents run. Sleeps when they're idle.
One time payment $9 →Integrate web data into your AI product. One API to scrape website & brand data.
Get API Key Now →Agent, run crypto. Access onchain data & trade routes via 1inch.
Install now →On Capafy, your Skill runs online 24/7 as an agent product, and you get paid every time someone uses it.
Start earning →
